Tokyo Event ticket Buyer GUARANTEE
Can I trust the tickets obtained through Tokyo Event Ticket ?
Absolutely! Tokyo Event Ticket will obtain tickets only from official primary sellers and we make sure that your name will be on your tickets, meaning they are completely your own tickets! In addition, all of the tickets purchased through Tokyo Event Ticket are backed by our Buyer Guarantee.
If your event is canceled, we will handle the cancellation process and get your money back. Or, if you are not able to go to an event, we can resell your tickets. This doesn't happen often but we want to make sure that you're covered if it does!
1. Your tickets will be delivered in time for your suggested local locations.
2. Your tickets will provide valid entry to the event.
3. If the event is canceled and the event organizers offer buyers a refund, we can take care of your refund process if we hold your tickets. (We recommend you to choose local shipping options for this reason - shipping back your tickets will be at your own cost and responsibility).
The money paid back to you will be the face value of tickets minus actual fees (in case the primary seller charges - in most of the cases they don't). Tokyo Event Ticket will not charge extra fees for the refund process. However, our service fee and direct cost will not be refunded.
4. If an event is postponed, you may use the tickets on the rescheduled date. If you cannot attend the event on the rescheduled date, Tokyo Event Ticket can resell your tickets. As Japanese law requires, we will only resell below face value. Your money will be returned after deductions of our resale service fee(2000 JPY per ticket incl. consumption tax) and actual costs (secondary platform fee, shipping cost etc.). Tokyo Event Ticket does not provide refunds for postponed or rescheduled events.