About Us

Our Story

In 2021, we started with a vision, to make Japanese live entertainment more accessible and discoverable for international audiences. Japan events have huge potential and actually, they are awesome!

Our Mission

We want to help you experience something new and exciting - live entertainment events are definitely one of the best experiences you can have anywhere you go, but can be hard to find what is available. To solve this, we have compiled a list of available events in Tokyo along with some tips to buy tickets. We are here to help you discover Japan events and help you secure event tickets when you need it.

→ Company info

Buyer Guarantee

✔ Canceled event refund

✔ Guaranteed admission

✔ Delivered in time

✔ Resale in case plans change


→ more about Buyer Guarantee

4 Steps to get your tickets

1. Select an event from the list.

We collect event information about baseball, concerts, k-pop, music festivals, martial arts, soccer, sumo, kabuki & more!

2. Submit a request.

Once submitted, we will look into the availability and reply to you. At this stage, you don't need to be specific about what ticket type you want to order - we will come back with some options of available tickets, in accordance with your preference.

3. Pay for your tickets.

You will pay through the secure third party payment gateway system. We will not receive nor store your credit card information. Once the payment is complete, we will secure your tickets. In case we fail to secure tickets, your payment will be 100% refunded.

4. Get it Shipped.

We have 3 shipping options:


1. Local shipping to your accommodation:

We will call the hotel to make sure if they accept shipping. No airbnb - you have quite a high risk of not receiving tickets. Please don't waste your money...

2. Local post office:

We will ship it to close to where you stay (we will send you a voucher when ready. You can drop by & pick it up anytime you want by showing the voucher and your passport)

3. International Shipping:

2000 JPY(approx. 18USD ) extra fee per shipment. Only available if the event date is more than a month ahead.

Fees

*Our fees will include local consumption tax.

Service fee:

2000 JPY(approx. 18 USD) per ticket

This is a flat fee - we will not charge any higher no matter how much the ticket prices are. This is to provide the full services such as finding tickets, reserving them with your name, keeping them safely with us, shipping on your preferred date, getting any event information you may ask for, and handling refunds when events are cancelled.

We also will charge ticket acquisition fees to cover expenses such as a buyer charge from a ticketing company, transaction process fee, ticket printing fee and shipping cost.

FAQ

Can you book event tickets that are not on the list?

Sure! Send us a request from here!

Can you reserve tickets that are not on sale yet?

Yes, we will book tickets for you at the general on sale date. You can request from here. In case we cannot secure your tickets, we will provide a full refund, including our fees.

The event is postponed or cancelled...

Please read our policy for cancellation and postponement below.

Cancellation:

If the event is canceled and the event organizers offer buyers a refund, we can take care of your refund process under the conditions that we hold your tickets . (We recommend you to let us keep your tickets until you come to Japan - shipping back your tickets will be at your own cost and responsibility).The money paid back to you will be the face value of tickets minus actual fees (in case the primary seller charges - in most of the cases they don't). Tokyo Event Ticket will not charge an extra fee for this refund process. However, our service fee and direct cost will not be refunded.

Postponement:

If an event is postponed, you may use the tickets on the rescheduled date. If you cannot attend the event on the rescheduled date, Tokyo Event Ticket can resell your tickets only under legal conditions (i.e. resale price should be below face value). Your money will be refunded after deductions of our resale service fee (2000 JPY per ticket incl. consumption tax) and actual costs. Tokyo Event Ticket does not provide refunds for postponed or rescheduled events.

My schedule changed and I cannot go to the event...

We can resell your tickets. We cannot 100% guarantee if the tickets will be sold, but it is better than wasting them... If successfully sold, we will send money to you after deducting 2000 JPY resale service fee per ticket (consumption tax inclusive) and actual costs of secondary platform fee and shipping fee etc.

As Japanese law requires, resale prices will be below face value. Please contact us if you need any assistance!

Can I cancel/ change my order after I have already secured my tickets?

No, unfortunately event organizers in Japan do not allow any changes or cancellation once tickets are secured. So, it is not possible. Tokyo Event Ticket will allow change/ cancellation before you proceed to pay for your tickets, but not after the payment is complete.

I submitted the wrong information by mistake. What can I do?

Don't worry, you can inform us after we contact you. However, please notify us BEFORE we secure your tickets.

Will the seats be consecutive when booked together?

Yes, but only up to 4 seats per booking. Most events in Japan allow only 4 consecutive seats. But you can always ask us :)

Unfortunately, there were no tickets available in the market after I paid for tickets.

This could happen because of some time gap between quotations and actual bookings. In this case, we will refund the full amount to you without any deductions.

Contact us

For ticket purchase inquiry, we recommend you to contact through the ticket booking page. Also, you can contact us through the link below.

Use this form for general inquiry.